top of page

privacy policy

Rockme Co., Ltd. (hereinafter referred to as the "Company") has established the following privacy policy regarding the handling of user information in the service "Twilight" provided by the Company.

The English version of the Privacy Policy follows the Japanese version.

Article 1       (User information and personal information)

  1. User information refers to users (including visitors to our website; the same applies hereinafter) who use each service provided by our company through our website or app (hereinafter referred to as the "Service"). information.

  2. Personal information refers to the information stipulated in Article 2, Paragraph 1 of Japan's Personal Information Protection Act (including information after the amendment, if any).

Article 2       (Agreement to Privacy Policy)

By using this Service, such as browsing our website or app or registering for this Service, you agree to this Privacy Policy.

Article 3       (Information acquired by our company through this service)

Our company may obtain the following user information from users through this service. In order to use this service, you must provide us with the user information in 1 and 2. If you do not provide this information, you may not be able to use all or part of this service.

  1. When acquiring device information (information specific to the information device used by the user, type of OS, method of individual identification of the device, computer name, advertising ID, etc.) and linking the advertising ID to the internal identifier assigned to the user by our company. there is.)

  2. Online identifiers such as cookie ID, device information used, referrer, browsing history, and other service usage status (including access logs, IP address, browser information, and browser language settings)

  3. Information from inquiries to our customer support

  4. Feedback information from users such as ratings or complaints

  5. Other information obtained directly from users through their use of this service or communications such as inquiries from users.

Article 4       (Purpose of use of user information)

Our company will use the acquired user information for the following purposes, and will strive to use the information appropriately within the scope of the purpose.

  1. Operation of this service (including providing all kinds of information from our company to users for the purpose of responding to inquiries, push notifications, and posting other information within this service)

  2. Contacting users regarding matters that significantly affect the operation of this service (including, but not limited to, major changes to the content of this service or temporary suspension)

  3. Contact to request consent from users regarding the handling of personal information

  4. Creation of statistical information related to the usage status of this service, publication on this service or our web service, etc., and provision to third parties

  5.  Used for general research and development to improve the convenience of this service, including marketing analysis related to this service (in the event that some research and development-related work is outsourced to a third party, specific individuals may be identified. (We will process it to ensure that it will not be damaged before entrusting it to you.)

  6. Notification of changes to terms and conditions, etc.

  7.  Response to acts that violate our terms and conditions regarding this service and other regulations.

  8. Our company analyzes user attributes, preferences, etc., displays content, advertisements, etc. that are optimized for those attributes, preferences, etc., and sends messages by methods such as notifications on the browser.

  9.  Accurately understand and respond to inquiries made to our company, contact us to send information, etc.

  10. Monitoring user misconduct

  11.  When we use the function to reproduce the actions of users of our website, we may view, record, and collect data necessary for identifying the cause of system problems and other improvements to the services provided to service users. analysis

Article 5       (Legal basis for use of user information)

The legal basis for our use of user information for the purposes set out in the preceding article is as follows:

  1. Paragraphs 1, 2, 7, 9, and 10 of the preceding article are based on the fulfillment of our obligations regarding this service.

  2. Paragraphs 3 and 6 are based on our compliance with legal obligations.

  3. Terms other than the above are based on the user's consent and the legitimate interest of our company and users to provide comfortable services to all users.

Article 6       (Provision of user information (including provision to third parties under the Personal Information Protection Act))

  1. Our company shall not disclose all or part of user information (including personal information) to any third party other than the user, except in the following cases. Users agree that our company may provide all or part of user information to a third party in the following cases. In addition, if personal information falls under the provision of personal information to a third party under the Personal Information Protection Act, necessary procedures such as creating a record of providing personal information to a third party shall be taken in accordance with the provisions of the same law.
    (a)   Provide user information to these specialized companies when aggregating and analyzing user information, distributing advertisements, etc. for the purpose of improving this service, developing related businesses, marketing of affiliated companies, etc. case
    (b)   When the user consents to the disclosure and use of personal information
    (c)   If a third party such as a partner requires personal information for the purpose of providing a service desired by the user (in addition, the third party such as a partner may not use the personal information provided by the Company) may not be used beyond the scope necessary to provide the service.
    (d)   When based on laws and regulations
    (e)   When it is necessary to protect the life, body, or property of the Company, users, or other third parties, or the services provided by the Company.
    (f)    When it is particularly necessary to improve public health or promote the healthy development of children.
    (g)   When it is necessary to cooperate with a national agency, local government, or a person entrusted by them in carrying out the affairs stipulated by law, or when such a person legitimately requests disclosure.

(a)   本サービスの向上、関連事業開発、提携企業のマーケティング等の目的で利用者情報を集計及び分析、広告配信等する際に、これらの専門業者に対して利用者情報を提供する場合
(b)   個人情報の開示や利用について利用者の同意がある場合
(c)   利用者が希望するサービスを提供する目的で、提携先等第三者が個人情報を必要とする場合（なお、当該提携先等の第三者は、当社が提供した個人情報をサービス提供のために必要な範囲を超えて利用することはできません
(d)   法令に基づく場合
(e)   当社、利用者その他第三者の生命、身体もしくは財産、または当社が提供するサービスの保護のために必要がある場合
(f)    公衆衛生の向上または児童の健全な育成の推進のために特に必要がある場合
(g)   国の機関もしくは地方公共団体またはその委託を受けた者が法令の定める事務を遂行することに対して協力する必要がある場合、これらの者から正当に開示を求められた場合

Article 7       (Joint use of acquired personal information)

In order to provide this service to users, if we need a business partner to work with us, we may share your personal information with that business partner. In this case, the Company will separately announce to the user the purpose of joint use, the scope of the information, the scope of business partners, the name and address of the person in charge, and the name of the representative in the case of a corporation. We will then share the information with you.

Article 8       (Consignment of acquired personal information)

Our company may outsource all or part of the handling of personal information to a subcontractor within the scope necessary to achieve the purpose of use, such as when outsourcing payment processing or part of the operations of this service. In doing so, we will thoroughly examine the suitability of the outsourcing contractor, stipulate matters related to confidentiality when concluding the outsourcing contract, and create a system to ensure that information is properly managed, such as by supervising the outsourcing contractor.

Article 9       (Disclosure, correction, suspension of use, etc. of personal information)

  1. When a user requests disclosure of personal information based on the provisions of the Personal Information Protection Act, the Company will respond to the request from the user himself/herself only if the Company is obligated to disclose pursuant to the Personal Information Protection Act. We will disclose personal information without delay after confirming that it is. Please note that when disclosing personal information, you may be required to pay a disclosure fee in accordance with procedures separately established by our company.

  2.  If a user requests suspension of use or deletion of personal information based on the provisions of the Personal Information Protection Act, and any of the following applies, the Company will respond to the request from the user himself/herself. After confirming that there is such a thing, we will conduct the necessary investigation without delay, and based on the results, we will suspend the use or delete the personal information and notify the user to that effect.
    (1) If the personal information is requested to be corrected based on the provisions of the Personal Information Protection Law because the personal information is not true.
    (2) When there is a reason that the personal information is being handled beyond the scope of the purpose of use announced in advance, or that it was obtained by deception or other illegal means.
    (3) When the Company no longer needs to use the user's personal information
    (4) In the event that our company leaks, loses, or damages the user's personal information or any other situation stipulated by personal information protection laws or regulations occurs.
    (5) When there is a risk that the rights or legitimate interests of users may be harmed.

  3.  In the event that a user requests correction, addition, or deletion of the user's personal information, and the content of the user's personal information is not true, or in other cases stipulated by the provisions of the Personal Information Protection Law. After confirming that the request is from the user himself/herself, we will correct the personal information after investigation and notify the user accordingly.

  4.  If the User's personal information is provided to a third party in violation of this Privacy Policy or the provisions of the Personal Information Protection Act, the User shall notify the Company of the provision of the personal information to the third party. You can request suspension of provision.

  5. When a user requests disclosure of personal information provided to a third party, the company will respond to the user's request only if the company is obligated to do so under the Personal Information Protection Act. After confirming that this is the case, we will disclose the records without delay. Please note that for such disclosure, you may be required to pay a disclosure fee in accordance with procedures separately established by our company.

  6.  When making a request under each of the preceding paragraphs, please provide and send the following information and materials to the inquiry desk specified below.
    ①     Name, address, telephone number, email address
    ②     Claim details, background, and supporting materials
    ③     Identity verification materials
    ④     Other information and materials that the Company deems necessary.

  7. If any of the following items apply, the Company may not be able to respond to requests based on the provisions of this article. In that case, we will notify the user and explain the reason. However, in the case of ②, depending on the type of request from the user, the Company may take necessary alternative measures to protect the rights and interests of the user.
    ①     When there is a risk of harming the life, body, property, or other rights and interests of the user or a third party
    ②     In cases where a large amount of costs are required or in other cases where there is a risk of significant hindrance to the proper implementation of our business.
    ③     If it violates the Personal Information Protection Act or other laws and regulations.
    ④     If it cannot be confirmed that the request was made by the user himself/herself

Article 10       (Cookies, etc.)

  1. Through this service, our company may send cookies to the user's browser and use that technology. As a result, our company may acquire the user's browsing history, service usage history, reference source, attribute information that cannot identify individuals, etc. Users can disable or refuse to accept cookies by changing their browser settings. Please note that if users disable or refuse cookies, some parts of this service may not function properly.

  2.  We use Google Analytics provided by Google. We may collect and analyze users' browsing history based on cookies set by Google or Google, and use the results to understand users' usage status and improve our services. . For information on how Google handles data in Google Analytics, please visit the company's website.

    “How Google Uses Information Collected from Sites and Apps that Use Google’s Services”
    https://policies.google.com/technologies/partner-sites
     

  3. When it is assumed that personal information such as cookies (defined in the Personal Information Protection Act) will be obtained by a third party to whom the information is provided in order to identify the individual user, the Company will We will not provide such personal information to any third party unless we have the consent of or as provided in this privacy policy. In this case, we will obtain the user's consent (including when consent is provided in this privacy policy), and based on the Personal Information Protection Act and government ordinance, we will individually notify the user of the third party to whom the information is provided. We will specify the relevant personal information, and create records regarding the provision of information to third parties.

  4.  If the user has set the option to receive cookies, a third party such as an advertising distribution company such as Google may obtain cookie information such as the browsing history of the user who uses this service and distribute advertisements. Advertisements may be distributed on the advertisement space of business operators, etc.

  5. In connection with the preceding paragraph, advertising distribution companies, etc. may use cookies, access data, Company identifiers, and user attribute information to deliver advertisements that match the user's hobbies and preferences. Users may be able to stop the use of cookies and access data by advertising distributors, etc. by accessing the opt-out page of the advertising distributor, etc., and disabling (opting out). In that case, ads that match the user's hobbies and preferences may no longer be delivered, or the same ads may be delivered repeatedly. If you wish to disable (opt out), please access the privacy policy and opt-out page of each advertising provider, etc., and follow the instructions on each advertising provider's site to make settings.

Article 11       (Link)

On websites provided by businesses other than our company that are linked from our website, and on advertisers' websites posted on our website, those businesses may acquire user information. In such cases, this Privacy Policy will not apply, and the Company will not assume any obligation or responsibility regarding the acquisition of user information by such business operators. Therefore, if you use a website provided by a business other than our company that is linked from our website, please do so at your own risk.

Article 12       (Data controller and contact point)

  1. The data controller for this service is as follows.Rock Me Co., Ltd. Portal Point Shibuya 305, 1-11-3 Jinnan, Shibuya-ku, Tokyo 150-0041
    Representative Director Soori Kobayashi

  2. Regarding opinions and questions regarding this privacy policy to the data controller, inquiries regarding our company's personal information safety management measures specified in the next article, inquiries regarding the handling of user information, and requests based on the Personal Information Protection Act. Please contact us using the inquiry form.

Article 13       (Reporting of leaks, etc.)

  1. Our company will take necessary and appropriate security control measures to prevent leakage, loss, or damage of personal information (hereinafter referred to as "leakage, etc.") and other safety management. In the event of a leak, etc. or any other situation specified by the rules of the Personal Information Protection Commission, the Company shall report the occurrence of the situation to the Personal Information Protection Commission in accordance with the Personal Information Protection Act, etc.

  2. In the case stipulated in the preceding paragraph, the Company shall notify the User that the situation has occurred in accordance with the provisions of the Personal Information Protection Act, etc. However, this shall not apply in cases where it is difficult to notify users and when necessary alternative measures are taken to protect the rights and interests of users.

Article 14       (User information record retention period)

The Company will collect user information from the time the user deletes the application related to this service from their mobile device or from the time the user does not use this service for a long period of time. We will promptly and securely delete it unless it is no longer necessary.

Article 15       (revised)

​If we make changes to this Privacy Policy, we will notify you in advance of the content of the changed Privacy Policy and the effective date by posting it on the website of this service or by any other method we deem appropriate. However, if we make changes that require the consent of users under laws and regulations, we will obtain consent by a method that we deem appropriate in accordance with the provisions of laws and regulations. If the user uses this service after the date specified in the notification, the user will be deemed to have agreed to the revised privacy policy, unless the effect is denied by law.

Article 16       (Transfer of user information from outside the EU)

Since our company is located in Japan, we may obtain user information directly from users from countries and regions within the EU. The user information to be transferred includes the user information in Article 3.

The transfer of user information to Japan is based on a certification of adequacy regarding cross-border data transfer obtained by Japan. For information on the content of Japan's adequacy decision, please check the European Commission's website.

Article 17       (Rights of users from within the EU)

If the user is located in the EU and the GDPR applies, the user has the following rights. Whether or not a user is applicable to this article shall be determined through our company's designated investigation. To exercise these rights, please contact the inquiry desk above.

(1) Access rights

We will provide you with a copy of your information if you request access to it.

(2) Right of correction

Users may ask us to correct inaccurate user information.

(3) Right of deletion

In certain cases, users have the right to obtain from us the deletion of user information related to them without delay.

(4) Right to restrict processing

Users have the right to have the Company restrict the use of user information in certain cases.

(5) Right to data portability

You have the right to receive your information in a structured, commonly used and machine-readable format.

(6) Right of objection

You have the right to object to processing of your information on the grounds that the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

(7) Right not to undergo automated processing, including profiling

You have the right not to be subject to a decision based solely on automated processing, such as profiling, that produces legal effects concerning you or that has a similarly significant impact on you. Please note that our company does not perform automated processing, including profiling, regarding user information of users.

(8) Right to lodge a complaint with a data protection supervisory authority

You have the right to lodge a complaint with a supervisory authority at any time.

(9) Right to withdraw consent

If this Privacy Policy requires your consent in order for us to use your User Information, you have the right to withdraw that consent at any time.

​Established on November 1, 2023

Privacy Policy

Rock me, Inc. (“Rock me,” “we,” “us,” or “our”) maintains the following Privacy Policy on the handling of user information in the service Twilight which we provide.

Section 1    (User Information and Personal Information)

  1. “User Information” means information on users (including visitors to our website, same applies below) that use services (the “Service”) that we provide through our website or app.

  2. “Personal Information” has the meaning (including the meaning as revised in case of revision) provided in Article 2, Item 1 of Japan’s Personal Information Protection Act.

Section 2    (Agreement to Privacy Policy)

By viewing our website or app, registering with the Service, or otherwise using the Service, users have agreed to this Privacy Policy.

Section 3    Information We Collect in the Service

We may collect the following user information from users in the Service. To use the Service, you need to provide us with the user information under subsections 1 and 2, and if you cannot provide it, you may not be able to use all or part of the Service.

  1. Device information (We may collect information specific to the information device a user is using, such as OS type, ways of identifying the device individually, computer name, or ad ID, and we may associate ad IDs with internal identifiers assigned to users.)

  2. Online identifiers such as cookie IDs, information on the device you are using, referrers, browsing history, or other service usage information (including access logs, IP addresses, browser information, and browser language settings)

  3. Information from communications with our Customer Support

  4. Feedback information from from users such as reviews and complaints

  5. Other information that we collect directly from users through usage of the Service by users or communications from users

Section 4    (Purposes for Which We Use User Information)

We use user information that we have collected for the following purposes, and we will strive to use information appropriately within the scope of such purposes.

  1.  Operating the Service (includes provision by us to users of any information to respond to inquiries, make push notifications, or for other purposes that we list within the Service)

  2. Communications regarding matters (including, but not limited to, substantial changes and temporary interruptions in the contents of the Service) that have a significant effect on the operation of the Service with respect to users

  3.  Communications to request agreement from users with regard to handling of personal information

  4. Creation of statistical information related to usage or other aspects of the Service, publication in the Service or our web services, etc., and provision to third parties

  5.  Usage in marketing analysis in relation the Service as well as research and development in general to improve convenience in the Service (if we entrust some research and development tasks to a third party, we will remove any personally identifiable information before doing so)

  6. Announcing information on changes in terms and the like

  7.  Responding to acts violating our terms or other rules related to the Service

  8. Displaying content, ads, and the like, optimized for users’ attributes, tastes, etc., based on our analysis of those attributes, tastes, etc., and sending messages by methods such as browser notifications

  9.  Accurately understanding and answering inquiries to us as well as sending information and other such communications

  10. Monitoring improper conduct by users

  11. In cases where we use functions to reproduce the actions of users on our website, viewing, recording, and analyzing data necessary to identify causes of system problems and improve services provided to other service users

Section 5    (Legal Grounds for Usage of User Information)

Our usage of user information for the purposes in the preceding section is based on the following legal grounds.

  1.  Subsections 1, 2, 7, 9 and 10 in the preceding section are based on our performance of our obligations with respect to the Service.

  2.  Subsections 3 and 6 of the preceding section are based on our compliance with legal obligations.

  3.  Provisions other than those mentioned above are based on agreement by users as well as our providing good service to users as a legitimate interest of Rock me and users.

Section 6    (Provision of User Information (Including Provision to Third Parties Under the Personal Information Protection Act))

We will not disclose user information (including personal information), in whole or in part, except in the cases provided below, to third parties other than the user in question. Users consent to our providing third parties with user information, in whole or in part, in the following cases. Moreover, if we provide personal information to a third party under the Personal Information Protection Act, we will undergo the necessary procedures including the creation of records of our providing personal information to the third party in accordance with the provisions of said act.

(a)    Cases where we are aggregating and analyzing user information, distributing ads, etc., for purposes such as improving the Service, related business development, and marketing by partners, and we provide user information to specialists in these areas
(b)    Cases where we have users’ consent regarding disclosure and usage of personal information
(c)    Cases where business partners or other third parties need personal information for the purpose of providing services desired by users (moreover, personal information provided by us cannot be used by said business partners or other third parties beyond the scope necessary for service provision)
(d)    Cases where it is prescribed by law or regulation
(e)    Cases where it is necessary to protect the life, health, or property of Rock me, users, or third parties, or to protect the services that we provide
(f)    Cases where it is specifically necessary to promote the improvement of public health or sound development of children
(g)    Cases where it is necessary to cooperate in the performance of work, stipulated by law  or regulation, of government agencies or local authorities, or those contracted by such entities, and cases where disclosure is legitimately requested by such entities or individuals

Section 7    (Sharing of Personal Information that We Collect)

If we need business partners to carry out tasks in cooperation with us in providing the Service to users, we may share users’ personal information with those business partners. Before sharing in such a case, we will announce to users separately the nature and purpose of the sharing, scope of information, scope of business partners, names and addresses of responsible parties, and names of corporate representatives where applicable.

Section 8    (Contractor Usage of Personal Information that We Collect)

​We may, within the scope necessary to achieve our usage purposes, engage contractors to conduct some or all handling of personal information, such as payment processing or other tasks in the Service. In such cases, we will thoroughly review contractor qualifications as well as establish provisions for the duty of confidentiality when making contractual agreements, and we will create systems for the proper management of information through contractor supervision and the like.

Section 9    (Disclosure, Correction, Discontinuation of Usage, etc., of Personal Information)

  1.  If we are asked by a user to disclose personal information based on the provisions of the Personal Information Protection Act, then upon verifying that the request is from the user in question, we will promptly disclose the personal information to the extent that we are obligated to make such disclosure by the Personal Information Protection Act. Moreover, in disclosing the personal information, we may charge a disclosure fee in accordance with procedures that we establish separately.

  2.  If we are asked by a user to discontinue usage of or erase personal information based on the provisions of the Personal Information Protection Act, then in any of the cases below, upon verifying that the request is from the user in question, we will promptly conduct any necessary investigation, and based on the results, we will discontinue usage of or erase the personal information and notify the user to that effect.
    (1) If we are asked to correct personal information based on the provisions of the Personal Information Protection Act because such information is not true
    (2) If it is because personal information is being used beyond the scope of our previously announced usage purposes or because it was collected through deception or other improper means
    (3) If we no longer need to use the user’s personal information
    (4) If we leak, lose, or damage the user’s personal information, or other circumstances stipulated by the Personal Information Protection Act or regulations arise
    (5) If there is a risk of harm to the user’s rights or legitimate interests

  3. If we are asked by a user to make corrections, additions, or deletions to the user’s personal information, where the user’s personal information is not true or as otherwise required by the provisions of the Personal Information Protection Act, then upon verifying that the request is from the user in question, and after investigation, we will make the corrections, etc., to the personal information and notify the user to that effect.

  4. If a user’s personal information is being provided to a third party in violation of this Privacy Policy or the provisions of the Personal Information Protection Act, the user can request that we stop providing the personal information to the third party.

  5. If we are asked by a user to disclose records on the provision of personal information to third parties, then upon verifying that the request is from the user in question, we will promptly disclose said records to the extent that we are obligated to make such disclosure by the Personal Information Protection Act. Moreover, in making said disclosure, we may charge a disclosure fee in accordance with procedures that we establish separately.

  6. At the time of a request in the preceding subsections, we ask that you provide/send the information/documentation in the items below to us at the contact address provided later in this document.
    1    Name, address, phone number, and email address
    2    Request details, circumstances, and supporting documentation
    3    Identity documentation
    4    Other information and documentation that we deem necessary

  7. For any of the reasons in the items below, we may not be able to fulfill a request based on the provisions of this section. In that event, we will give the user notice to that effect as well as an explanation of the reason. However, in the case of item 2, depending on the type of request from the user, we may take necessary and appropriate alternative measures to protect the rights and interests of the user.
    1    If it could harm the life, health, property, or other rights or interests of a user or third party.
    2    If it would require a large expense, or if it could otherwise significantly impede the reasonable execution of our business
    3    If it would violate the Personal Information Protection Act or other laws or regulation
    4    If we cannot verify that the request is from the user in question

Section 10    (Cookies, etc.)

  1. Through the service, we send cookies to browsers used by users, and we may use that technology. In this way, we may collect users’ browsing history, service usage history, referrers, non-personally identifiable attribute information, and the like. Users themselves can disable acceptance of or reject cookies by changing their browser settings. Please note that if a user disables or rejects cookies, some of the Service may not function properly.

  2. We use Google Analytics, which is provided by Google. Google collects and analyzes a user’s browsing history based on cookies set by us or Google. We receive the results of that analysis and may use them to understand user usage or in our services. To learn more about how data is handled in Google Analytics by Google, please see Google’s website.
    “How Google uses information from sites or apps that use our services”
    https://policies.google.com/technologies/partner-sites

  3. If it is anticipated that information related to persons (as defined in the Personal Information Protection Act), such as cookies, will be collected by a third party information recipient to personally identify users, we will not provide said information related to persons to said third party except where we have the user’s consent or as provided in this Privacy Policy. In such a case, we will obtain the user’s consent (this includes agreement to this Privacy Policy), and on the basis of the Personal Information Protection Act as well as cabinet orders, we will specify individually any third party information recipients and identify the applicable information related to persons to the user as well as create records regarding provision to said third party.

  4. When users enable receipt of cookies, third parties such as ad distributors like Google collect cookie information on the browsing history, etc., of users using the Service, and ads may be delivered in the ad space of ad distributors or others.

  5. In relation to the preceding subsection, ad distributors or others may use cookies, access data, our identifiers, and user attribute information to deliver ads according to users’ interests and tastes. Users may be able to stop the use of cookies and access data by an ad distributor or other by accessing the opt-out page of the ad distributor or other and using the disable feature (opt-out). In such a case, ads may stop being delivered according to the user’s interests and tastes, and the same ads may be delivered repeatedly. If you would like to use the disable feature (opt-out), please browse to each ad distributor or other’s privacy policy and opt-out page and follow the procedures on each ad distributor or other’s website to change the settings.

Section 11    (Links)

With respect to websites provided by business operators other than us that are linked by our website and websites of advertisers appearing on our website, said business operators may collect user information, but in such cases, this Privacy Policy will not apply, and we bear no obligation or liability whatsoever in connection with the collection of user information by said business operators. Consequently, if users visit websites provided by business operators other than us that are linked by our website, such users do so at their own risk.

Section 12    (Data Manager and Contact Information)

  1.  The Data Manager for the Service is as follows.
    Rock me, Inc., Portal Point Shibuya 305, 1-11-3 Jinnan, Shibuya-ku, Tokyo 150-0041
    Representative Director: Muneori Kobayashi

  2. To contact us with questions or comments about the Data Manager or this Privacy Policy, to inquire about our secure personal information management measures in the following section or the handling of user information, or to make a request based on the Personal Information Protection Act, please use our contact form.

Section 13    (Reporting of leaks, etc.)

  1. We take necessary and appropriate secure management measures to prevent personal information leaks, loss, and damage (“leaks, etc.”) and to otherwise securely manage personal information. If leaks, etc., or any other circumstances stipulated by Personal Information Protection Commission regulations occur, we will report the occurrence of said circumstances to the Personal Information Protection Commission pursuant to the Personal Information Protection Act or other law.

  2. When required by the preceding subsection, we will notify users of the occurrence of said circumstances pursuant to the Personal Information Protection Act or other law. However, this does not apply in cases where notifying users would be burdensome, and we take necessary and appropriate alternative measures to protect users’ rights and interests.

Section 14    (Record Retention Period for User Information)

After the time a user has deleted an application connected with the Service from their mobile device, or after the time a user has not used the Service for an extended period, we will promptly and securely delete their user information unless it is needed for contractual or other processing purposes.

Section 15    (Revisions)

If we change this Privacy Policy, we will announce in advance the revised version of this Privacy Policy as well as its effective date with a posting on the Service’s website or by another method that we determine to be suitable. However, if we make a change for which we need users’ consent by law, we will obtain users’ consent by a method that we determine to be suitable in accordance with legal requirements. Moreover, if a user uses the Service after the date specified by the announcement, the user will be deemed to have consented to the revised version of this Privacy Policy unless it is found to be legally invalid.

Section 16    (User Information Transfers from Outside the EU)

We are located in Japan, so we may directly collect information from countries or regions inside the EU from users. The user information transferred consists of the information in Section 3.

Transfers of user information to Japan are based on the adequacy decision on cross-border data transfers obtained by the Japanese government. For the details of Japan’s adequacy decision, see the website of the European Commission.

Section 17    (Rights of Users Inside the EU)

If the user is a person located in the EU, and the GDPR applies, the user has the rights below. Whether or not this section applies to the user will be determined through such investigation as we prescribe. To exercise any of these rights, please contact us using the contact information provided above.
(1) Right of access
If we receive a request for access to user information from the user, we will provide a copy of it.
(2) Right of correction
The user can request that we correct inaccurate user information.
(3) Right of deletion
In certain cases, the user has the right to have us promptly delete user information regarding the user.
(4) Right to restrict processing
In certain cases, the user has the right to have us restrict our usage, etc., of user information.
(5) Right to data portability
The user has the right to receive user information concerning the user in a structured, commonly used, and machine-readable format.
(6) Right to object
The user has the right to object to processing of the user’s user information where such processing is based on a need to process information for the sake of lawful interests pursued by Rock me or a third party.
(7) Right to not be subject to automated processing, including profiling
The user has the right to not be subject to decisions based solely on automated processing, including profiling, which have legal effects on the user or similar significant effects on said user. Moreover, we do not conduct automated processing, including profiling, with regard to users’ user information.
(8) Right to file a complaint with a data protection supervisory authority
The user has the right to file a complaint with a supervisory authority at any time.
(9) Right to withdraw consent
If we need the user’s consent to use the user’s user information under this Privacy Policy, the user has the right to withdraw that consent at any time.

Effective: November 1st, 2023

English
bottom of page